Policies
At We Crochet, we take great pride in creating unique and stylish handmade crochet products, including icecaps and sweaters. To ensure that your items maintain their quality and longevity, it is important to follow the proper care instructions. Please note that failure to do so may result in damage to the product.
Handwashing Only
It is crucial to avoid using a washing machine to clean your crochet products. Instead, we recommend handwashing them to preserve their delicate craftsmanship. Handwashing allows for more control over the cleaning process and minimizes the risk of tangling or stretching the fibers.
To handwash your crochet item, follow these steps:
- Fill a basin or sink with lukewarm water.
- Add a mild detergent specifically designed for delicate fabrics.
- Gently submerge the crochet product into the soapy water.
- Using your hands, carefully agitate the water to clean the item.
- Rinse the product thoroughly with clean water until all soap residue is removed.
- Press the item gently to remove excess water, but avoid wringing or twisting it.
- Place the crochet product on a clean towel and reshape it to its original form.
- Allow the item to air dry flat on the towel, away from direct sunlight or heat sources.
Order Processing and Cancellation
Once you place an order with us, our dedicated team begins the meticulous process of handcrafting your crochet product. Due to the intricate nature of our designs, the processing time may vary between 4 days and up to 30 days.
If your order takes longer than expected, rest assured that we will keep you informed about its progress. We understand the anticipation of receiving your handmade item and will do our best to provide regular updates on its status.
It is important to note that once your order is processed, cancellation is not possible. As each item is made to order, we are unable to accept cancellations once production has begun. We appreciate your understanding in this matter.
Returns and Replacements
At Our Store, we strive to deliver the highest quality crochet products. In the unlikely event that there is something wrong with your item, such as a defect or damage, we offer two options: replacement or refund.
If you encounter any issues with your product, please contact our customer service team within 7 days of receiving your order we will not accept any longer days. We will guide you through the necessary steps to initiate the replacement or refund process. Please note that we may require photographic evidence or additional information to assess the situation.
Our team will work diligently to resolve any problems and ensure your satisfaction with our products. We appreciate your patience and cooperation in this matter.
Thank you for choosing We Crochet for your handmade crochet needs. We are committed to providing you with exceptional products and service. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.